Shipping & delivery
Clear preparation times, neutral packaging, and support from checkout to delivery.
Your order deserves careful, discreet, and efficient handling. Here is how preparation, delivery, tracking, and customs support work at CAGNEYO.
Orders placed before midday are generally prepared for same-day dispatch; later orders are normally handled on the following business day. In-stock products usually arrive within 3–7 business days. Made-to-order items require 8–10 weeks, depending on the selected customisation.
We ship broadly across the European Union and selected international destinations. Availability, timing, and carrier options are confirmed during checkout and may vary by item and destination.
| Region | Free delivery from €59 | Estimated delivery |
|---|---|---|
| Most of the European Union | Yes | 3–7 business days |
| US, Canada, Australia & selected markets | No | 8–15 business days |
| Restricted destinations | No | Unavailable |
Orders travel with established carriers such as DHL, UPS, and FedEx. Where available, a collection point may be arranged at checkout or through the carrier once your shipment is in transit.
Every order is shipped in a plain outer carton without visible product or brand information. When your parcel ships, we email a tracking number so you can follow its journey directly with the carrier.
Import charges can vary by destination and local rules. If a question comes up before or after dispatch, contact us and we will help clarify the information available for your order. If delivery is delayed, tracking is unclear, or the parcel has an issue, our support team will work with you to find a solution.
Need help after delivery? Read our exchanges and returns policy.
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